Shipping and Returns
SHIPPING AND RETURNS
- Regular Shipping – Dispatch 1-7 business days | Courier delivers in 4-7 business days: $10.99
- Rush Shipping – Dispatch 1-4 business days | Courier delivers in 4-6 business days: $18.99
- Super Rush Shipping – Dispatch 1-2 business days | Courier delivers in 4-6 business days: $22.99
Super Rush & Rush delivery time frame specified above is for Orders less than $200. For Orders above $200, it might take longer than the specified time frame for super rush & rush delivery,
Larger orders may take up to 20 to 30 business days for delivery
For Rush and Super Rush orders, PO Boxes are not acceptable. Please provide a physical address.
Please note that courier delivery times are estimates and The Uniform Gallery LLC cannot be held accountable in any form for any delays caused by the courier company.
RETURNS AND EXCHANGES
We are happy to deal with exchanging or returning any product (either do not like the product or
color does not look good or product looks defective whatever the reason may be).
For returns and exchanges, please send us an e-mail at andrael@theuniformgalleryllc.com so that an RMA number and return address can be issued.
All merchandise must be returned within 15 days of receipt of order mentioning RMA number.
We will only accept returned items that are unused, unworn and unwashed and in original packaging.
Restocking fee will be charged $5.00 for first item and $2.00 for each additional item.
Freight each side will be deducted for USA @ 25% of the order amount or $6.99 whichever is more
and for International orders @35% of the order amount or $17 whichever is more . This will also
apply where Free Shipping is applied.
If the customer does not receive/accept shipment because of any reason whatsoever then that
shipment will be treated as return shipment and both side Freight will be deducted together with
other deductions.
All items marked clearance, closeout, or final markdown are excluded from any exchange or return
policy and sold as is. No returns accepted for any reason.
Loose Fabric and all items marked clearance, closeout, or final markdown are excluded from any cancellation, exchange or return policy and are sold as is. No exchanges/returns accepted for any reason.
All items purchased from The Uniform Gallery LLC are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to the customer upon our delivery to the carrier.
Embroidered/Printed or altered/personalized items are non returnable, non exchangeable and non refundable, no matter what the reason is.
Reshipping charges and $10 will be charged for Undelivered Australian/Hungarians orders shipped using local forwarder.
If the items are received without alterations/changes then the extra charge for that service will be refunded and in case of minor style difference 25% of the item cost will be refunded whereas in case of major style difference 50% of the item cost will be refunded. On our customers request we reduced the cost drastically therefore in all the cases customer will have to pay the return/exchange cost
No claims whatsoever will be entertained after passing of one month.
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Return Authorization
In order to return an item, please send us an e-mail at andrael@theuniformgalleryllc.com with the order number and articles to be returned within 15 days of delivery so that return authorization number and return address can be provided. If orders are sent back without taking RMA number then $10 processing fee will be charged. If you are returning items from multiple orders then please request a return authorization number for each individual order separately. We will issue a return authorization for any reason; however, we absolutely WILL NOT accept unauthorized returns. Returns that are sent back without an authorization number, or are not sent to the correct Return Center address, will not be returned to you, and your account will not be credited, no exceptions will be made.
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Exchanges
Exchanges are not possible from one item category to the other. When merchandise is received and processed, then your exchange items will be shipped. In order to provide same shade in bigger orders and to get reduced/best shipping rates for international orders and for Rush and Plus size orders we have made special arrangements to place personalized orders (made to order/embroider/alter) with our vendors overseas and to deliver to customer directly through international courier/USPS within our stipulated time posted on our website without any up charge to our customers, therefore such orders cannot be cancelled/return/exchange and if for bigger orders, you do not like to place personalized order then please let us know by e-mail to pick it from our available stock meaning that the whole order will not be in one shade. According to the policy of Credit/Debit card payment processor “Payment method surcharge” will not be refunded in case of Cancellation/Refund.
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Return Processing Times
It takes a few days to process the return and credit your account, or to issue an online store credit only if you like. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact us. Shortages or Incorrect Orders All claims for shortages or incorrect orders must be presented to us by fax, email, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Order Shortages
Chance of getting less is nearly impossible as in packing list we clearly write the quantity and weight of each poly bag and total numbers of poly bags in each carton, and accordingly the cartons are handed over to the courier company therefore please make sure to weigh the carton at the time of receiving and make sure that you have received the weight which is mentioned on the air way bill and open one carton at one time and from that carton open one poly bag at one time, so that whenever customer receives short he can put claim with courier company and once approved from there, forward information to us so that we can lodge a claim with courier at origin.
Order Cancellations
Cancellation request must be sent by email, orders cannot be cancelled over phone or online chat.
Order can be cancelled against cancellation charge of 10% (minimum US $5.00) provided they are not picked otherwise re-stocking fee will also be required for cancellation which can be informed after checking the status of the order. According to the policy of Credit/Debit card payment processor “Payment method surcharge” will not be refunded in case of Cancellation/Refund. All cancellations require issuance of confirmation from our customer service department. We must confirm you through e-mail that your order has been cancelled. Orders shipped and refused/returned by the customer will still be charged as per our return policy. In order to provide same shade in bigger orders and to get reduced/best shipping rates for international orders and for Rush orders we have made special arrangements to place personalized orders (made to order/embroider/alter) with our vendors overseas
and to deliver to customer directly through international courier within our stipulated time posted on our website without any up charge to our customers therefore can not be cancelled and for bigger orders if you do not like to place personalized order then pls let us know by e-mail to pick it from our available stock meaning whole order will not be in one shade.
Embroidered / Altered / Personalized / Drop Ship orders can also not be cancelled as they are especially made on request. “Custom orders”
International customers are responsible for paying their import duties and taxes, if any, to the local
authorities.
If because of any reason, alter/embroided or clearence items are returned then restocking fee will be charged at $4 per item.
Customers are informed in their best interest that they should place order online and if placed through an e-mail or fax then risk of any fault/problem is of customers.
Customers buying college/university scrubs have to abide by their institutions regulations
We suggest customers to first buy small quantity and when they know the required color and sizes than they can buy big as because of selling good quality at remarkably lower prices cost of return/exchange looks very high.
Refunds / Cancellations for Website, Amazon & Walmart Stores Products:
Please note when we get order from customer for their website or amazon or walmart store product, we make a contract for it with third party to which we have to make 100% payment upfront and the third party has a policy of no refunds / cancellations. Therefore, for these products we offer no refunds / cancellations.
Similarly for website hosting the subscription has to be bought on annual basis to get discounted rates, this it cannot be cancelled even if you do not wish to continue.
Please note your company website or amazon or walmart stores products are completely independent from scrubs products, that meaning if you do not like scrubs then that does not mean you can get refund / cancellation for these products